"The plot of an Alafair Burke thriller doesn't just rip from the headlines. She's one step ahead of them. 212 scares you and keeps you turning the pages into the wee hours."
— Harlan Coben

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Verizon is freakin EVIL

Monday, October 13, 2008

Two weeks ago, I called Verizon after a massive telemarketing and mass mailing campaign pestered me incessantly to switch to Fios for all my phone/TV/internet needs.  They gave me an "appointment" for today, between 8 am and 5 pm, then proceeded to call and email me at least 7 times in the intervening 2 weeks to confirm.  


It's now 6:12 pm.  No Verizon.  Nothing but busy signals to their help line all day.  The one time I did get through they told me I was on the list and someone would call me back with an ETA.  Of course, no one ever called.  Or showed.  Did I mention it was 70+ degrees today (a holiday) in NY?

Can a company be a nemesis?  Because if so, Verizon is now my official nemesis.

Update:  At 6:45, Verizon told me the guy was on his way.  I hung up, and the phone rang again.  It was the actual install guy saying he was calling it a day.  He then said he'd call me back .. still waiting.

posted by Alafair Burke at 3:10 PM

5 Comments:

Anonymous Anonymous said...

Verizon-- Well, I opted out of a Verizon cell and switched to Jitterbug--I am 72. The cell is by no means perfect, but I can see the buttons and hear the ring (even when the phone is in its carrying case). I have a land line (Qwest) with broad band, all that is availalble here.

My walk-around Panasonic was purchased for $100 at a box sale (no manual) when my intelligent husband was still alive, and it is merrily working away after 5 years of use.

We in the US are spoiled rotten, and the global, marketing chaos that we are now mired in just goes to show...too much I-Mage (short "i" sound, silent "e", and soft "j").

October 14, 2008 at 1:54 PM  
Blogger DVZ said...

FWIW:

http://pissonverizon.blogspot.com

October 14, 2008 at 2:15 PM  
Blogger Gerald said...

i know this off topic. but, the prez debate is at your school (hofstra) i havent heard 1 peep out of you about it. what is your prez choice?

i was disappointed in your latest book tour dint include fort wayne,IN. do enjoy your books, and hopefully i'll get "angels tip". cya alf(oops) alafair,lol

October 14, 2008 at 5:38 PM  
Blogger Gerald said...

dint ray romano ballyhoo hofstra? dint he grad from there?

October 14, 2008 at 5:39 PM  
Blogger Alafair Burke said...

Yesterday Verizon was here from 10-6 installing at this stuff. Hate to say it, but I can't tell any difference, and I also can't get my tivo to work. Sad.

Gerald, as for Hofstra, we're ecstatic about hosting the debate, but, alas, all the tickets go to students so I'll avoid the traffic and watch from home. (And, yes, Ray Romano used to wear a Hofstra shirt while Everyone Loved him. I don't think he went to Hofstra, but the show's creator did.)

October 15, 2008 at 4:12 AM  

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